Support PCs Q&A Index
Welcome to the Support PCs Q&A Database. This fully searchable archive contains questions I've answered over the past six years for a number of magazines, including PC Answers, Microsoft Windows Vista Magazine and Microsoft Windows XP Magazine (both UK and Australian editions).

I've built up a collection of around 1,000 questions and it's still growing. Over time I aim to add all of these to the database, so keep checking back. You can browse the list below - click a category header to filter the results, and click a question title to read the answer. If you're looking for more specific advice, use the Google custom search box above, which enables you to search the full site quickly and easily.

Nick Peers.

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System Restore limitations - Windows
Q

Can I use System Restore to push my PC further back than five days in time?


Printing problems with old program - Software
Q

I've discovered a problem with my Epson R360 printer and The Print Shop Deluxe 15 in Windows Vista. When I try to print multiple copies of a document, the wrong number of copies is printed. This doesnít happen with other programs, so the fault lies directly with The Print Shop Deluxe. How can I fix it?


Canít access Windows Vistaís games - Software
Q

I'm running Windows Vista Business Edition and can't find any games. How do I get hold of them?


Network connection query - Hardware
Q

I'm trying to network my new desktop PC running Windows Vista with my Windows XP-powered laptop. Although I've successfully been able to set up the network and connect to the Windows XP machine from my desktop, I keep getting prompted for a username and password when I attempt to connect to my new desktop. What's going on?


Can't access HMV Digital - Software
Q

I've been unable to download my purchased music from the HMV store since reinstalling Windows Vista. I keep getting asked to enable the Background Intelligent Transfer Service (BITS), even though I've already done this. What's the fix?


Change language settings - Windows
Q

I recently purchased a laptop while on holiday in France and want to change the language settings to English. Is this possible?


Screensaver glitch fixed - Windows
Q

I cannot get the screen saver or Aero Glass effect to work on my PC (with Windows Vista Home Premium) despite following the instructions and help guide. Every else seems to work fine. I use a Microsoft wireless keyboard and mouse and have been told by my supplier that itís the reason. Surely that canít be the case can it?


Extract pictures from DVD - Windows
Q

I recently burned a lot of photos onto a DVD and it appears as vts-01_0_vob. Unfortunately I deleted the pictures from the hard drive. I tried the DVD and it played in slideshow format. Is there any known way of copying the pictures back to my PC?


"Missing" memory found - Windows
Q

Iíve just bought a Toshiba laptop with 2GB of memory. The manual said it would take up to 4GB, so I upgraded to 4GB, but Windows Vista only shows 3GB. I contacted Toshiba, who said it was something to do with Windows Vista. My friend has the same problem with a HP laptop. Can you help?


Recover the Recycle Bin - Windows
Q

In trying to resolve a problem between my IT department and working from home through Citrix, my IT guy managed to lose my Recycle Bin! I have now restored the empty Recycle Bin icon to my desktop but, when I recycle a file, for example, the bin remains empty. The only way I can see if there is anything in the bin is to click on the icon and explore. Please can you tell me how to restore the Recycle Bin to its original factory settings? I have a Sony VAIO VGN-NR112/S system running Windows Vista Home Premium.



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